PRIVACY POLICY
Effective Date: September 25, 2026
Core Balance LLC ("Core Balance," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Core Balance collects, uses, discloses, and protects personal information when you visit corebalanceus.com, purchase our products, contact us, communicate with us by telephone or text message, participate in our programs or promotions, or otherwise interact with Core Balance.
By using our website or providing personal information to Core Balance, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Information You Provide to Us
- Name
- Mailing, billing, and shipping address
- Email address
- Telephone or mobile telephone number
- Information necessary to process purchases and payments
- Products purchased or considered
- Information you provide when contacting customer service
- Information submitted through website forms
- Communications and correspondence with Core Balance
- Information provided when participating in promotions, programs, surveys, challenges, events, or other activities
- Preferences regarding communications, including SMS/text messaging preferences and consent
- Any other information you voluntarily provide to us
Information Collected Automatically
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Website navigation and usage information
- Referring website
- Date and time of website visits
- Cookies and similar technologies
2. HOW WE COLLECT INFORMATION
- Directly from you when you place an order
- When you submit a contact or inquiry form
- When you subscribe to or request communications
- When you contact us by telephone, email, or text message
- When you participate in a Core Balance promotion, program, event, survey, challenge, or other activity
- Through transactions involving our products
- Automatically when you use our website
- From service providers that assist us with our business operations
3. HOW WE USE PERSONAL INFORMATION
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide customer service
- Respond to questions and inquiries
- Communicate with customers about products and services
- Provide order confirmations and order-status information
- Provide shipping and delivery updates
- Communicate about programs, events, promotions, and special offers
- Send marketing communications when permitted and when required consent has been obtained
- Send SMS/text messages when you have provided the appropriate consent
- Maintain records of customer communications and preferences
- Improve our website, products, services, and customer experience
- Administer promotions, programs, surveys, and other activities
- Detect and prevent fraud, misuse, or unauthorized activity
- Maintain the security of our website and business systems
- Comply with applicable laws and legal obligations
- Enforce our agreements and protect the rights, property, and safety of Core Balance and others
4. TELEPHONE AND SMS/TEXT MESSAGING
Core Balance may use telephone and SMS/text messaging to communicate with customers and individuals who interact with our business.
Depending on the type of consent provided, SMS messages may include:
• Responses to customer inquiries
• Customer service communications
• Order confirmations and order-related information
• Shipping and delivery updates
• Product information
• Information about Core Balance products and services
• Event or program-related communications
• Sales
• Special offers
• Promotions
• Other marketing communications
Message frequency may vary. Message and data rates may apply.
Your consent to receive SMS/text messages is not a condition of purchasing any Core Balance product or service.
SMS Consent
- Core Balance obtains consent to send SMS/text messages in accordance with applicable requirements.
- Where required, consent to receive promotional or marketing text messages is obtained separately from consent to receive general communications and is not required to make a purchase.
- SMS consent may be obtained through website forms, electronic forms, telephone or verbal communications where permitted, email, in-person interactions, or other legally permitted methods.
- When SMS consent is obtained through a website form, the SMS consent option is presented separately from general communications and is not pre-selected.
SMS Opt-Out
You may stop receiving Core Balance text messages at any time by replying STOP to a Core Balance text message.
After you send STOP, you may receive a confirmation message and will no longer receive text messages from that messaging program unless you subsequently opt in again.
For assistance, reply HELP to a Core Balance text message or contact us at:
Core Balance LLC
800-872-3206
sales@corebalanceus.com
PO Box 460
Weatherford, TX 76086
SMS Consent Privacy
Core Balance does not sell, rent, or share your mobile telephone number or SMS/text messaging opt-in or consent information with third parties or affiliates for their own marketing purposes.
We may share your mobile telephone number and related information with service providers that assist Core Balance with telecommunications, text messaging, website operations, customer service, order processing, shipping, payment processing, and other business functions, but only as reasonably necessary to provide those services.
Such service providers are not authorized to use your mobile telephone number or SMS consent information for their own independent marketing purposes.
5. SMS CONSENT RECORDS
Core Balance may maintain records of SMS consent and opt-out requests, including the telephone number, date and method of consent, and applicable messaging program.
We retain these records as reasonably necessary to administer our messaging program, honor opt-out requests, prevent unwanted communications, and demonstrate compliance with applicable requirements.
6. HOW WE SHARE PERSONAL INFORMATION
- Website hosting and technology
- E-commerce and website functionality
- Payment processing
- Order fulfillment
- Shipping and delivery
- Customer service
- Telecommunications and SMS messaging
- Email communications
- Marketing and communications
- Analytics
- Fraud prevention and security
- Business administration
We may also disclose personal information when reasonably necessary to:
• Comply with applicable law, regulation, legal process, or governmental request
• Protect the rights, property, or safety of Core Balance, our customers, or others
• Detect or prevent fraud, security issues, or unlawful activity
• Establish, exercise, or defend legal claims
• Complete a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets
Core Balance does not sell mobile telephone numbers or SMS/text messaging opt-in or consent information to third parties or affiliates for their own marketing purposes.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies.
These technologies may be used to:
• Operate and maintain the website
• Remember preferences
• Understand website traffic and usage
• Improve website performance
• Analyze how visitors interact with our website
• Improve our products and services
• Measure the effectiveness of communications and marketing
You may be able to control or disable cookies through your browser settings. Some website functionality may not work properly if certain cookies are disabled.
8. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, social media platforms, or other services.
Core Balance does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
9. DATA SECURITY
Core Balance uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the Internet or storing information electronically is completely secure. Accordingly, we cannot guarantee the absolute security of personal information.
10. DATA RETENTION
Core Balance retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Complete transactions
• Provide products and services
• Maintain business and transaction records
• Provide customer service
• Maintain SMS consent and opt-out records
• Resolve disputes
• Enforce agreements
• Comply with legal and regulatory obligations
• Protect our business and customers
Retention periods may vary depending on the nature of the information and the reason it was collected.
11. YOUR COMMUNICATION PREFERENCES
You may choose how Core Balance communicates with you, subject to communications that are necessary to complete a transaction or provide a service you have requested.
Email
You may unsubscribe from promotional email communications by following the unsubscribe instructions included in the applicable email.
SMS/Text Messages
You may opt out of Core Balance SMS/text messages at any time by replying STOP.
You may request assistance by replying HELP.
Opting out of promotional communications does not necessarily prevent Core Balance from sending necessary transactional or service-related communications concerning an order or other transaction you have initiated.
12. CALIFORNIA PRIVACY RIGHTS
California residents may have privacy rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended.
Depending on whether and how those laws apply to Core Balance, California residents may have rights concerning their personal information, including the right to:
• Know about personal information collected, used, disclosed, or sold
• Request access to certain personal information
• Request deletion of personal information, subject to applicable exceptions
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information where applicable
• Limit certain uses or disclosures of sensitive personal information where applicable
• Receive equal treatment for exercising applicable privacy rights
The scope of these rights and the circumstances in which they apply are established by applicable law.
Core Balance does not sell or share mobile telephone numbers or SMS/text messaging opt-in or consent information for third-party marketing purposes.
Exercising California Privacy Rights
To submit a privacy request, you may contact Core Balance:
Email: sales@corebalanceus.com
Phone: 800-872-3206
Mail: Core Balance LLC, PO Box 460, Weatherford, TX 76086
We may request information reasonably necessary to verify your identity before processing certain privacy requests.
If you submit a request to opt out of SMS communications, you may also simply reply STOP to the applicable text message.
13. CHILDREN'S PRIVACY
Core Balance's website and products are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
14. DO NOT TRACK
Some web browsers may transmit "Do Not Track" signals or similar mechanisms.
Because there is not currently a universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track signal.
Where applicable, we may recognize and respond to privacy preference signals as required by law.
15. CHANGES TO THIS PRIVACY POLICY
Core Balance may update this Privacy Policy from time to time to reflect changes in our business, website, products, services, technology, or applicable laws.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
16. CONTACT US
If you have questions about this Privacy Policy, Core Balance's privacy practices, or our SMS/text messaging program, please contact us:
Core Balance LLC
PO Box 460
Weatherford, TX 76086
Phone: 800-872-3206
Email: sales@corebalanceus.com
Website: corebalanceus.com
